Refund policy

Custom and personalized orders

Because your portrait is made specifically for you, custom or personalized orders and digital downloads cannot be returned or exchanged unless they arrive damaged or defective.

Damage or printing issues

Please contact support@evrypet.co as soon as possible. Include your order number and clear photos of the item, the issue, and the packaging. We will review everything and arrange an appropriate resolution for confirmed damage or printing defects.

Optional artwork proofs

On products offering an artwork-proof option, you can request a proof at no extra charge before adding the item to your cart. If you request one, we’ll email your design and wait for your approval before printing. You can reply to the proof email with any requested changes before approving. This review adds time to your order.

If you don’t request a proof, your artwork moves into production after our internal review.

Changes and cancellations

Please contact us as soon as possible. Changes and cancellations may be possible before production begins. Once a physical product has entered production, or a final digital file has been delivered, we may be unable to cancel or refund the order.