Frequently asked questions

Choose your product, upload your pet’s photo, add any personalization, then check out. We’ll create your design and make your finished product.

See how it works

We accept 98% of photos. Choose an original, unfiltered photo with your pet’s whole face and both ears in frame.

• Make sure both eyes are easy to see.
• Avoid heavy shadows and clothing that hides their markings.
• Indoors or outdoors, sitting or lying down, any pose is fine.

We’ll email you if we need another photo.

Yes, where the product offers a multiple-pet option. Select the number of pets, then upload a separate photo of each pet in their labeled slot.

Please use individual photos rather than a group photo so it’s clear which pet belongs in each slot.

Yes! We create designs of all pets, including cats, dogs, horses, rabbits, birds, reptiles, and anything else you can think of.

Check the sizing guidance for the product you’re ordering. Our current T-shirts and sweatshirts fit true to size for women; men should order one size up.

If you’re unsure, email support@evrypet.co before placing your order. Personalized items can’t be exchanged for a different size, so please double-check your selection.

Always follow the care label on your garment. To help protect the print:

• Turn it inside out and wash cold on a gentle cycle with mild detergent.
• Hang dry away from direct sunlight and avoid high heat.
• Avoid bleach and don’t iron directly over the design.

We create your design in the likeness of your pet, using your photo as the reference. The finished look follows the style of the product you choose, so take a look at the listing examples before ordering.

If you requested a proof, you’ll review and approve your design before your finished product is made.

Our team carefully prepares every design, so you can confidently order without a proof. Proof requests add email back-and-forth and hold production until you approve, which can delay shipping and delivery.

If you’d like an adjustment, reply to your proof email with the details before approving it. Once you’ve approved the design and production has started, changes may no longer be possible.

In most cases, yes.

Email support@evrypet.co with your previous order number and the product you’d like to order. We’ll check your existing artwork and confirm whether it can be reused for that product before you place a new order.

Please allow 3–5 business days for design creation, followed by shipping:

• U.S.: 2–6 business days.
• Canada: 1–2 weeks.
• Other international destinations: 1–3 weeks.

These are estimates. Peak periods, photo queries, holidays and carrier or customs delays can add time.

Read the full shipping policy

• U.S.: $5, or free on orders of $75 USD or more.
• Canada and other international destinations: calculated at checkout, or free on orders of $100 USD or more.

Free shipping thresholds apply after discounts and before taxes. Any customs duties or import taxes are the customer’s responsibility.

We’ll email your tracking details as soon as your order ships. If you need help, email support@evrypet.co with your order number.

Email support@evrypet.co with your order number as soon as possible. Tell us what you’d like to change, such as your size, colour or shipping address, or if you’d like to cancel. Changes or cancellations may be possible before your artwork is approved and production begins.

For an address correction, include the full updated address. We’ll confirm whether the change is still possible.

Once your product is in production, we may be unable to change, cancel or refund the order.

Because each piece is personalized for you, custom orders can’t be returned or exchanged unless they arrive damaged or defective.

Read the full refund policy

For damage, defects or printing issues, email support@evrypet.co as soon as possible. Include your order number and clear photos of the item, the issue and the packaging.

We’ll review everything and arrange an appropriate resolution for confirmed damage or printing defects.